This English version is an unofficial draft for information only. The Swedish version applies, and prevails if the texts differ. Qslip is the English name of Kö(l)appen.
Last updated October 29, 2026
These terms apply when a business or organization uses Qslip (Kö(l)appen) at qslip.app or kolappen.app. By creating a queue or starting a subscription, the customer accepts the terms.
The Service is provided by Daniel Åderman (sole trader), Rapsodivägen 71, 142 41 Skogås, Sweden, email info@qslip.app ("we" or "the Provider").
The terms apply to the legal entity or trader that uses the Service in its business, with or without an account ("the Customer"). The Service is sold only to businesses and organizations, not to consumers.
We grant the Customer a non-exclusive, non-transferable right to use the Service during the term of the agreement for its own business. The Customer may not resell the Service, copy it or try to circumvent technical limitations.
Customers with Basic or Pro can add an email address, and have also provided one at purchase. It is used to log in with a link if the staff link is lost, and for notices under these terms. Notices are sent to the address the Customer most recently provided and confirmed. Customers without an email address can always find the current terms and prices at qslip.app.
The Customer is responsible for the staff link and for the email account used to log in, for the content the Customer uploads (logos, texts, offers), and for ensuring that the content does not infringe anyone else's rights.
All prices are stated in Swedish kronor (SEK) excluding VAT. The current price list is always available at kolappen.app. Prices for Qslip in euros are shown at qslip.app/pricing.
| Plan | Price | Queues included | Includes |
|---|---|---|---|
| Start | SEK 0 | 1 | Queue tickets, QR code, web push. Branded with Qslip. No account required. |
| Basic | SEK 99/month or SEK 990/year (2 months free) | 1 | Everything in Start plus your own logo and a choice of ready-made themes. |
| Pro | SEK 299/month or SEK 2,990/year (2 months free). Launch price. | 3 | Everything in Basic plus your own domain, 100 text messages per month and offers for Visitors. |
A Subscription covers all of the Customer's queues. Logo, theme, branding and offers are shared and shown in all queues included in the Subscription.
Launch price: Pro costs SEK 299/month during the launch period. After that, the regular price is SEK 349/month. Customers who subscribe to Pro during the launch period keep their price as long as the Subscription runs without interruption.
Add-ons:
A Visitor who takes a queue ticket via QR code is always notified by web push, if the Visitor has allowed notifications in their browser. SMS is an optional add-on on top of web push. It is only sent when it will soon be the Visitor's turn, and only if the Visitor has provided their phone number.
The SMS option is shown to Visitors only when the Customer has text messages available. Messages are used in the following order:
When no messages are available, the SMS option is hidden automatically and the Service uses only web push. On Pro, the SMS option returns when a new month begins.
A message is reserved when the Visitor enters their phone number. This means the Visitor gets their message even if the Customer's balance runs out before it is the Visitor's turn. If the Visitor leaves the queue or cancels before the message has been sent, it is returned to the Customer's balance.
The Customer receives a warning in the administration interface and by email when 20% of the messages remain and when they have run out.
Start requires neither an account nor a login. The queue is managed via a personal administrator link shown when the queue is created. Whoever has the link can manage the queue. The Customer is responsible for keeping the link safe. Since we have no contact details, we cannot restore a lost link.
Start is provided as is and without any guarantee of availability. We may change or limit the features of Start. A queue that has not been used for 14 days is deleted automatically, without prior notice. Queues with a paid Subscription are not deleted as long as the Subscription is active.
If the Customer wants to keep the queue when upgrading to Basic or Pro, an account is created and the queue is moved there.
Subscriptions are paid in advance per month or year by card via Stripe. One-time fees and SMS packs are paid when ordered and are not refunded. Overage messages are charged in arrears at the next payment.
If a payment fails, we try again and notify the Customer. If the payment is still unpaid after 14 days, we may downgrade the account to Start until the payment has been made.
We may change prices with at least 30 days' notice by email. The change applies from the next billing period. The Customer may cancel the subscription before then if the Customer does not accept the change.
The subscription renews automatically one period at a time (month or year). The Customer may cancel the subscription at any time in the administration interface. The cancellation takes effect at the end of the period already paid for. Fees paid are not refunded.
The Customer may switch between Basic and Pro at any time. The switch is charged pro rata. If the Customer has more queues than the new plan includes, the additional queues are charged as extra queues.
When the Subscription ends, the Customer's first queue continues on Start. The other queues are closed to new numbers and deleted 14 days after the Subscription ended, unless the Customer starts a new Subscription. The same applies to a queue that the Customer detaches from the Subscription.
We may terminate the agreement with 30 days' notice. We may suspend or close the account immediately if the Customer materially breaches the terms, for example by using the Service for unlawful purposes or to send unsolicited messages.
When the agreement ends, we delete the Customer's data in accordance with the data processing agreement.
We aim for the Service to be available around the clock but give no guarantee of uptime. Planned maintenance is done outside normal business hours when possible. Support is provided by email on weekdays.
Our total liability per calendar year is limited to the amount the Customer has paid for the Service during the last 12 months. We are not liable for indirect damages, such as lost profits, lost customers or lost data.
We are not liable for faults caused by the Customer's equipment, internet connection, third-party services outside our control, or circumstances we could not foresee (force majeure).
When the Customer uses the Service, we process Visitors' personal data on the Customer's behalf. The Customer is then the controller and we are the processor. The data processing agreement is part of these terms. How we process data about the Customer itself is described in our privacy policy.
We may change the terms. Material changes are announced by email, to the address the Customer has provided, at least 30 days before they take effect. If the Customer continues to use the Service after that, the new terms apply.
Swedish law applies. Disputes are settled by the general courts, with the Stockholm District Court as the court of first instance.
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