Step 1
Before you open
The staff view runs the queue. Open it on the computer or tablet at the counter before the first visitor arrives.
Guide
The most important thing: tap Call next when you're ready for the next visitor. The visitor gets a notification and the number shows on the screen. The rest is good to know.
The yellow frame in the pictures shows where to tap.
- Open the staff link. You got it when the queue was created, or scan the staff QR code from a colleague (see After your shift).
- Check that the queue's name is shown at the top right and that it says Open: visitors can take a number.
- Put up the QR code where visitors come in. It's under the Share tab. To show it on a TV, tap Open screen view for TV there and put the window on the screen.
Step 1 cont.
QR code and code
Visitors scan the QR code with their phone camera. Anyone who can't scan enters the code below the QR code at qslip.app.
The QR code and the code never change for the queue. Tap Print QR code under the Share tab, so you can print it once and put it up.
Step 2
Call the next number
- When you're free, tap Call next. The button shows which number is next.
- The visitor gets a notification, their phone shows Your turn! and the number appears large on the TV screen.
- The person you served before is marked as done automatically. Below the buttons it says who that is.
Nobody coming? Tap Call again. The visitor gets a new notification and the screen flashes. If still nobody comes, see The guest didn't show.
Step 3
Done and remove
The list shows the called number at the top and then everyone waiting, in order.
- Done on the called row: you've served the last one and nobody else is waiting.
- Remove: someone has left or is in line twice. Those behind move up.
- Notified on a row means the visitor gets a notification on their phone. Without it, the visitor needs to keep the page open.
You don't need to tap Done between visitors. Call next marks the previous one as done automatically. Done is only used for the last one when the queue is empty. After Done, the number stays, dimmed under Last called, in the staff view, on the TV screen and on visitors' phones until you call the next one. That way everyone sees that nobody is being served right now. Didn't the guest come forward? See The guest didn't show before you call next, otherwise they count as done.
Step 3 cont.
The guest didn't show
- Nobody comes when you've called? Tap Call again: 9. You can call again as many times as you like.
- If still nobody comes, tap 9 no-show next to it. The buttons never change place or meaning.
- The guest is moved to the No-show box above the queue and is told on their phone to go to the counter. The number is kept, so the guest doesn't need a new one.
- Call next as usual.
- If the guest shows up, tap Call in in the No-show box. They're called in right away. If they never come, tap Remove.
To mark it right away, for example when the guest has already said they won't come, No-show is also on the called row in the queue.
Step 4
Visitors without a phone
- Tap + Guest without phone next to the Queue heading.
- The bottom of the page shows which number the guest got, and they're added last in the queue as No phone.
- Tell the guest the number and ask them to watch the TV screen or stay nearby. There are no paper tickets.
This works even when the queue is closed to new numbers.
Step 5
Opening, closing and wait time
- Close to new numbers when you're not taking more, for example a while before closing time. Those already waiting stay and are called as usual, and you can still add guests without a phone. The TV screen and the visitor page say the queue isn't taking new numbers, and the QR code isn't shown on the TV. Open again when you're taking more.
- Automatic wait time is on from the start. Qslip measures how often you call and shows visitors the number ahead × that time. Breaks longer than half an hour don't count. The person first in line is shown as Next in line instead of 0 minutes, since they still wait until you call.
- Minutes per visitor is used until a few have been called, or all the time if you turn off the automatic wait time.
Pro or extra queue
Several queues at the same desk
If you have, for example, check-in and check-out at the same reception, a desk can call from both queues with the same button. Guests take a number in their own queue, and staff don't need to keep track of whose turn it is.
- If you have one queue: tap Split into two lanes under Queue and enter the lane names, for example Check-in and Check-out. The new queue and the desk are created in one step. If you already have several queues: go to Account, tap Create a desk from the queues under Your queues, give the desk its own name and tick the lanes. The desk and the lanes can't have the same name, for example the desk Spa reception with the lanes Spa and Sauna.
- Choose who is called first:
- Longest wait first: whoever took a number first, in any queue. Fairest for guests, and a long queue is automatically called more often.
- Alternate: the queues take turns. An empty queue is skipped.
- Each queue at the desk gets its own letter, for example C 12 and OUT 7. The letter is in its own box before the number so it isn't read as a digit. Change the letter with Edit in the Lanes box under Queue. I, O and Q can't be chosen alone since they look like 1 and 0.
- Enter the station's name under This station is called, for example Desk 1. If several of you work at the desk, each device has its own name. The guest sees where to go, both on their phone and on the TV screen.
- Call next shows who is next across all the queues. The person you served before is marked done automatically, even if they came from the other queue.
- Call from Check-in and similar buttons call from a specific queue when needed, for example for a guest in a hurry.
- + Guest without phone asks which queue the guest should join.
- The iPad at the counter (Pro) shows one button per queue, so guests choose themselves, for example check-in or check-out.
- The wait time counts everyone ahead in the desk's queues. With automatic wait time, the time between the desk's calls is measured, in any queue, since the queues share staff.
- The TV screen shows one number at a time: the one called most recently, in any queue, with the station below. The letter shows which queue the number belongs to.
- One QR code is enough. The guest who scans chooses a queue on their phone, for example check-in or check-out, and gets a number in that queue. QR codes already up for any of the queues work the same way.
The Lanes box under Queue applies to the whole desk, whichever lane the page was opened from. There you open and close each lane, change names and letters, turn automatic wait time on and off and reset all lanes at once.
Under Account, the lanes are listed under their desk in the Your queues box. There you edit the desk, take a lane out of it or remove the whole desk, so the queues are called separately again. A queue can only belong to one desk.
Good to know
What the visitor sees
This is what it looks like on the visitor's phone, so you can answer questions.
- Notifications come when two people are ahead and when it's their turn. On silent, the phone vibrates instead of making a sound.
- iPhone only gets notifications if Qslip has been added to the home screen. The page shows how.
- Without notifications the visitor needs to keep the page open. Android then vibrates, iPhone only shows it on the screen.
- Closed the page? Go to qslip.app again, the number is still there.
Good to know
The TV screen
The screen view shows the number being served (or Last called, when nobody is being served), how many are waiting, the QR code and the code. The number flashes when you call next or call again. It updates by itself, you don't need to touch it.
Help
Common questions
| The visitor says | You do |
|---|---|
| “I missed my turn” | If the number is in the No-show box: tap Call in when you're free. Otherwise see the guest right away if you can, or tap + Guest without phone and tell them the new number. |
| “I didn't get a notification” | Notifications are turned on after taking a number, and the browser must be allowed to show them. Ask them to keep the page open, or add Qslip to the home screen (iPhone). |
| “My phone didn't vibrate” | An open web page can't make an iPhone vibrate. With notifications on, it vibrates on silent. |
| “My phone died” | The number is still in the list. Ask the guest to watch the TV screen, and call as usual. |
| “It says the queue is closed” | You've tapped Close to new numbers. Tap Open if you're taking more, or add the guest yourself. |
| “I'm in the wrong queue” | Ask them to tap Leave the queue and scan the right QR code. |
| “I can't make it right now” | Ask them to tap Let one go ahead or Move me to the end on their ticket, even when they've already been called. They keep their number, and the list says Moved back. Nobody jumps ahead of guests without a phone (or those who took a number on the iPad without notifications). They can only move up. |
The staff view updates by itself every three seconds. If it says Lost connection at the bottom, check the network. Nothing is lost.
Step 6
After your shift
- Tap Close to new numbers so nobody new takes a number.
- Serve those already waiting, or remove those who've left.
- Tap Reset the queue and then Reset to confirm. All numbers are deleted and the next shift starts at 1. The QR code and the code stay the same.
The staff link is secret. Whoever has it can control the queue. Share it only with staff. Show the staff QR code under the Share tab with Show QR code for staff when a colleague needs to scan it, and hide it right afterwards. Never show it on a screen visitors can see.
Queues that aren't used for 14 days are deleted automatically.